Privacy Policy & Terms and Conditions

Effective Date: April 15, 2025

Welcome to SA Balloon (“we”, “our”, “us”), located at www.saballoon.co.za. This Privacy Policy and Terms and Conditions governs your use of our website and explains how we handle your information. SA Balloon is a wholesale supplier of balloon and party products, and we do not sell directly to the general public.

1. Business Purpose

SA Balloon is a supplier to verified resellers and businesses only. Access to pricing, ordering, and other services is restricted to registered and approved wholesale clients. We do not sell or provide services directly to the general consumer market.

2. Privacy Policy

2.1 Information We Collect

When you register or interact with our site, we may collect:

  • Business name and registration details
  • Contact information (name, email, phone)
  • Billing and delivery addresses
  • Order and transaction history
  • Product preferences and usage data

2.2 How We Use Your Information

Your information may be used for:

  • Account registration and management
  • Processing orders and deliveries
  • Customer service and support
  • Sending updates on products, orders, or changes to our services
  • Compliance with legal obligations

We do not sell or share your data with third parties for marketing purposes.

2.3 Data Security

We take reasonable technical and organizational precautions to prevent loss, misuse, or alteration of your personal information.

2.4 Cookies

This site uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies.

3. Terms & Conditions

3.1 Eligibility

Only approved and verified businesses may register for an account. We reserve the right to deny or terminate accounts that do not meet our criteria.

3.2 Orders & Payments

All orders are subject to acceptance and availability. Pricing is exclusive to registered users and may change without notice. Payment terms and methods will be communicated to approved customers individually.

3.3 Shipping & Delivery

Delivery timelines will be communicated once orders are confirmed. While we strive for timely delivery, we are not liable for delays caused by third-party couriers or external circumstances.

3.4 Returns & Refunds

Returns are only accepted for defective or damaged goods and must be reported within 3 working days of delivery. All return requests are subject to approval. We do not accept returns for incorrect orders placed by the customer.

3.5 Intellectual Property

All content on this website, including product images, branding, logos, and text, are the property of SA Balloon or its partners. Unauthorized use is strictly prohibited.

3.6 Disclaimer

All products and services are provided “as is” without any warranties. While we aim for accuracy, we do not guarantee that product descriptions or other content on the site is error-free.

4. Modifications

SA Balloon reserves the right to update or modify these policies at any time. Any changes will be effective immediately upon posting on this page.

5. Contact Information

For any questions or concerns about our policies, please contact:

SA Balloon
Email: [email protected]
Website: www.saballoon.co.za